Cloud Operations Manager

The Opportunity:

Edsembli is seeking a seasoned professional to join their team as Cloud Operations Manager.

Edsembli is a specialized software solutions vendor that provides back-office IT services (similar in scope to ERP-type services) to the K-12 education sector. It serves over 1.7-million students across North America, providing a suite of services for school administration and student information systems.

This role provides the opportunity to:

• Join a talented and driven Software as a Service (SaaS) product company
• Build a foundation for long-term career growth in a growing, entrepreneurial IT firm

Responsibilities:

Leadership

• Lead and mentor a high performing team in the operations and maintenance of production support and cloud services
• Develop a technical architecture plan for the company’s stakeholders to support the company SaaS environment
• Hands-on leader who can bridge any knowledge gaps between the DevOps, and Development teams with an attention to detail around a high security environment
• Conduct research and be aware of emerging technologies, products, security, and services
• Promote cross-functional issue resolution with internal resources and the customer base

Operations

• Develop a repeatable process for upgrade, maintenance and patching activities for production systems and services
• Provide service escalation, application support and cloud services technical support for the production applications as per the Service Level agreements with the customer base
• Work with the product development stakeholders and the cloud service providers to continuously improve both product development and infrastructure governance and processes
• Develop contingency plans to anticipate bottlenecks, provide timely escalation management, anticipate, and make technical trade-offs, and balance the business needs versus technical constraints
• Monitor system health and provide 99.99% availability for business-critical systems

Compliance

• Manage compliance including SOC II and PCI-DSS Level 1 certified, and other third-party audit requirements
• Key escalation point for incident management process, business continuity and disaster recovery providing hands-on approach to problem solving and issue resolution with the customer base
• Build automation and processes to quickly onboard new technologies and product updates into the integrated platform so that these technologies can be rapidly provisioned throughout multiple production and non-production environments
• Ensure the DevOps & Application support team members participate in all incident and problem resolution as it relates to production infrastructure and ensure all activities are logged in the service desk management tool
• Ensure documentation is developed and maintained for DevOps and cloud services

Required Qualifications:

• University degree/diploma in Computer Science, Computer Engineering, or requisite experience
• 10+ years of technical leadership experience
• Extensive experience with automation and cloud system, through design, development and implementation
• Experience with Continuous Integration / Continuous Delivery pipelines, all the way to production
• Microsoft Certification (MCSE) or equivalent certification in relevant programs desired
• Ideal candidate will have worked in Managed Services or Consultative environments
• Experience working in an Agile Scrum environment
• Excellent interpersonal, organizational, verbal, and written communication skills
• Experience working in a cross functional team environment
• Experience working in a high security or heavily regulated environment
• Effective under pressure to deliver per customer needs

The Company: 

Edsembli has a long history of providing school boards and districts with productive and cost-effective enterprise technology. With offerings that include Student Information Systems (SIS) as well as Human Resources & Payroll (HRP), and Finance (FIN) modules, the company delivers a complete back-office IT solution to schools as they seek to access and share information, deliver efficiencies, and make better administrative decisions.

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